Terms & Conditions

Evangelista Sports Policies/Terms & Conditions

  • Return Policy
    • No Refunds.
    • Exchanges or returns for in-store credit must be made within 10 days of purchase. 
    • All items must be in unused/unworn condition, with all tickets attached and in their original packaging. You may lose your right to return any product if any tag(s) are removed from the item(s).
    • The original receipt is required.
    • To return online orders, you must contact [email protected] first. No exchange or return will be accepted without authorization. All returns and or exchanges that are for non-defective items will be subject to a store credit only.
    • Return shipping for non-defective items is at the buyer’s expense with their choice of courier (a tracked delivery is always recommended).
  • Products On Sale and Final Sale Products
    • No exchanges or returns
    • All products personalized with logos, numbers, names, embroidery, printing or any other modifications are final sale. This includes products that have been personalized with printing either on the back or front (including sleeve patches). Footwear and gloves with embroidery or printing cannot be exchanged or returned. (We receive all items with no printing or embroidery, and it is therefore considered a personalization of a product as soon as it is printed or embroidered on.)
    • Any product sold at a 30% reduction or more is final sale.
    • All the products on sale are considered final sale. No exchanges, no returns, and no refunds.
    • Any underwear, undergarments, socks, mouth guards, masks, and face coverings that are sold are Final Sale, for hygienic purposes.
    • Gift Cards are final sale and cannot be refunded or returned.
  • Free Shipping
    • Only available to Canadian residents
    • Customers must spend over $159
    • Exclusions apply to Team Kits, Wholesale Purchases, Bundles, Club Websites, and other selected products.
    • Orders that use coupon codes are excluded from free shipping.
    • Free Shipping promotion can end at any time.
    • We reserve the right to cancel orders for any order where the shipping fees exceed 25% of the order's subtotal, or the right to send an additional invoice for the shipping fees.
      • This applies mostly to remote areas in Canada, but may apply to other areas depending on the shipping costs.
  • Order Delivery
    • Orders may take up to 5 business days to process before being shipped.
    • Delivery estimates are estimates and are not to be taken as delivery guarantees.
  • Footwear
    • Exchanges on regular-priced defective footwear must be made within 30 days of purchase with the original receipt.
      • This guarantee is only for manufacturing defects. This does not cover normal wear and tear, improper use, and accidental breakage.
      • The replacement will be for the same model.
      • Exchange can only be done once.
    • No exchanges or returns on discounted footwear.
  • Other
    • The customer takes full responsibility for all regional taxes, postal charges, return shipping costs, customs charges, and handling fees. Should they refuse to accept a parcel due to import duties or taxes, then we reserve the right to deduct all shipping costs related to our return expenses from the refund.
    • To help prevent payment fraud, we may contact you and request additional information - in case we or our payment provider have any concerns regarding your order. The additional information may be, but not limited to, proof of billing and/or delivery address. We will not cancel or not accept an order without contacting you unless we are certain the order was not genuinely placed by the card/account holder.
    • No Guarantees on goalkeeper gloves.
  • Name & Number Printing
    • All names and numbers, regardless if they are custom or official, will be charged $50 CAD. If a jersey is bought in-store or online and the client has proof of purchase the cost is $40 CAD. Any customized jersey is a final sale.
  • Pick-up In-Store
    • You have 30 days to pick up your order. Any order that is not picked up after 30 days will be returned to stock, and you will be issued a store credit.

  • When returning items, please remember the following:

    Return It Within 10 Days

    The return process must begin within 10 days of receiving your order. No refunds on customer error in regards to size and/or style. All returns are for the purchase price only, which does not include shipping costs. All customized products are final sale. All products must be returned unused, unopened (product seals), and in their original packaging otherwise, we may not be able to accept them. Returns that are used, damaged, or altered in any way are not eligible for return and may be sent back to the customer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your return will be processed, usually within 10 business days.